Business Amx
Medical Support Assistant
- directions_car 55417-2309 Minneapolis
- work Full-time
About the position
Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are tasked with staffing the Minneapolis VA Health Care System with Medical Support Assistants. The Medical Support Assistant is expected to do the following:
Work Schedule:
Varies depending on needs of assigned service (variable shifts and/or rotating tours of duty.
- Monday – Saturday.
- Clinic hours are eight (8) hours shifts between 7:00am to 5:00pm. •
- Eight and a half hour tours including a 30-minute unpaid lunch. • Variable start and end times
The MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CITC), and ancillary support services. Responsibilities include but not limited to:
- Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Schedule, cancel, re-schedule patient appointments and/or consults
- Enter no-show information and monitor appointment requests from multiple electronic sources
- Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
- Monitor both inpatient and outpatient appointments in areas of responsibility
- Verify and update demographics and insurance information when patients check-in for appointments
- Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
- Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
- Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
- Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
- at least 3 years of relevant experience
- at least a GED/High School diploma
- Microsoft office computer skills
- Experience with scheduling appointments (preferred)
Place of work
1 Veterans Dr
55417-2309 Minneapolis
United States of America
About the company
Posterity Group is a Service Disabled Veteran Owned Small Business that provides all manner of medical staff to the Federal, State, and commercial customers.
Similar job titles
- Healthcare Administrative Assistant
- Patient Care Coordinator
- Medical Services Aide
- Clinical Support Specialist
- Health Office Assistant
- Medical Receptionist
- Patient Services Representative
- Healthcare Office Coordinator
- Clinical Administrative Associate
- Medical Office Specialist
Relevant places near
- Saint Paul
- Bloomington
- Brooklyn Park
- Plymouth
- Maple Grove
- Coon Rapids
- Edina
- Minnetonka Mills
- Saint Louis Park
- Richfield
Job ID: 9963316
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